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BUSINESSPHONE CALL CENTRE SUPERVISOR - STANDARD INSTALLATION GUIDE EN/LZTBS 102 063/S R2C Copyright © 2000. Ericsson Austria AG. All rights reserved. This document contains proprietary information which is protected by copyright. The All-new Super Friends Hour there.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG. NOTICE The information in this document is subject to change without notice. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. ■ Microsoft and Microsoft Logos are registered trademarks of Microsoft Corporation. ■ Windows is a registered trademark of Microsoft Corporation.
■ Acrobat and Acrobat Reader are registered trademarks of Adobe Systems Inc., USA. All other brand names or product names may be trademarks or registered trademarks of their respective owners and are used here for editorial purposes, with no intention to infringe. Ericsson Austria AG Pottendorfer Strasse 25 - 27 A-1121Vienna, Austria Telephone: +43-1-81 100-5450 Telefax: +43-1-81 100-5437. The BusinessPhone Call Centre Supervisor Standard version 2 continuously receives real time call event data from the exchange and monitors, displays and records the activities of the BusinessPhone ACD facility. Data is processed and used to provide a real time display of ACD and Agent resources with up-to-datestatistics. All important Call Centre Supervisor functions are User based and thus provide an interface to the user that can be individually set up and controlled to match just the precise needs of the current user. In addition to real time information statistical data is archived at regular intervals, to allow the generation of statistical reports.
7DEOH RI &RQWHQWV:HOFRPH WR WKH%XVLQHVV3KRQH &DOO &HQWUH 6XSHUYLVRU,QWURGXFWLRQ What’s new in Release 2.4............ 9 Combined Installation Setup............ 9 Supporting Windows 95, 98 for all versions......... 9 &' 520 'HOLYHUHG ZLWK &&6 3DFNDJH%DVLF +DUGZDUH 5HTXLUHPHQWV Exchange Requirements.............. Hbr Project Management Pdf.
13 Computer Requirements.............. 13%DVLF 6RIWZDUH 5HTXLUHPHQWV 3&,QVWDOODWLRQ 3URFHGXUHV Serial Ports............... 16 Exchange to PC Connection.............. 16 Adaptation Unit.............. 16 System Printer.............. 16 $SSOLFDWLRQ 6RIWZDUH,QVWDOODWLRQ Borland Database Engine (DBE).......... 17 BusinessPhone Call Centre Supervisor.........
20 Upgrade Database from CCS V1.x to CCS V2.x........ 24 Restart the System............. 26 3RVW,QVWDOODWLRQ &RQILJXUDWLRQ Database Configuration............ 28 Setting Aliases.............. 29 Paradox Driver.............. 31,QLWLDO 6WDUW 8S Start Up Group..............
Initial Checks.............. 34 Start Up............... 34 Minimum Configuration............ 34 /DQJXDJH 8SGDWH Installing Language Files............ 35 *HQHUDO Display Unit Connection............
37 Broadcast Function............. 37 Display Unit Drivers.............
38 Standard Information Display Units.......... 38 Other Display Units............. 38,QVWDOOLQJ D 'LVSOD 8QLW Serial Connection............. 40 Connecting Multiple Units............ 42 'LVSOD 8QLW &RQQHFWLRQ Management Functions............
44 $GGLQJ D 1HZ 'LVSOD 8QLW Display Unit Name............. 45 Display Unit Type.............
46 Comm Device.............. 46 Baud Rate............... 47 Address............... 47 Changing Connection Parameters.......... 47 Testing Connections............. 48 Deleting a Connection............
48 DL20 Single Colour Information Display......... Cph Exam Quick Reference Review Pdf. 49 DL20 Multicolour Information Display.......... 50 DB320 Single Colour Information Display......... 51 DB320 Multicolour Information Display......... 52 7URXEOH 6KRRWLQJ 7LSV VxD (Virtual Device Driver) Settings.......... Default Printer and Reports............ 54 Display Units..............
54 Missing ACD Queues or Agent Groups......... 55 Database Problems.............
55 No Data in Reports............. 56 Wrong Scheduled Actions............ 56,QVWDOODWLRQ $SSHQGL[ Connection between PC and Exchange.........